IF U LOST YOUR CARD MEANS, PLEASE CALL THE CALL CENTRE OR RUN TO YOUR NEAREST BRANCH AND TELL HIM TO BLOCK THE CARD, THIS IS THE SIMPLEST WAY TO STOP MISS USING

For God sake & if you are getting the monies through your hard work then PLEASE DO NOT USE INTERNET BANKING AT ALL !
The services like Internet Banking not that much improved which it actually require & if you stuck somewhere while making transaction with them the co-ordination are really poor.

I never trust on any Private Bank like ICICI or HDFC. I am having accounts with our Nationalize banks like Bank of Maharashtra & State Bank of India. I do accept they are slow compare to other Private Banks but I am sure my money is safer with them & they are improving best YAAR!

I experienced one incident, happened while using internet banking with State Bank, as I get my salary & all my expenses from my USA office, I were using internet banking for the fast review & tracking, but one day there was a sudden debit of INR 126758 which was not at all of my knowledge so I made a complaint with SBI grievance department & very second day the team of 3 members came to check whether the transaction happened on my computer or not, they checked it thoroughly, get the report signed by me, asked me to launch the official police complaint. As all the area I gone through during this period was the Government so I got my money back as fast as within 15days, this I’ll NEVER NEVER expect from any other Private Bank. The employees of SBI or any other Nationalize bank is matured enough to understand the customer problems so the co-ordination I got from SBI people was really SUPERB!

Kindly share this with others!

Have a Safe BANKING !!!!
Thanks,
Hemraj

Myself, Ashwani Bhatia user of the credit card lost card and came to know from Bank’s Monitoring Dept that card was stolen or lost and out of the card transaction of Rs 7,000 took place and the person doing multiple transaction out of the card and same verified with the original user of the card and card was temporarily blocked by the Bank official during conversation.

Monitoring Dept. requested for the Fax copy of the conversation and asked not to make any payment for the illegal transaction, Supervisor Monika, Mumbai Branch said request for the above transaction had been sent to Chargeback Dept and money debited from the card would be Credited .

Very next month of the case went for investigation, investigator came to my place for formality and did not asked for any FIR which should be a legal and supporting document attached with the Investigation form. There after no communication and started receiving the Credit Card Statement and amount was reflecting in the statement for which i was not liable to make the payment.

End number of times spoken and discussed the above with customer care executives and not being intimated by them for any output of the investigation’s result. I was getting calls from the collection dept for making the payment and after some time getting abusive and false statements were used by the collector to get the payment and always disconnecting the calls if no surity of payment from the customer.

After 10 months, case went for settlement due to miscommunication and the settlement agent need to complete his targets with the card holder.Personally came to know if the case went to CIBIL credit company and customer name was added in the Black List category still requesting for the payment.

At last there was miscommunication between various departments of the Bank(i.e. Monitoring Dept., Chargeback Dept.,Customer Care Dept. & Collection Dept. These Dept are linked together and should work proactively and information with them should be utilised for solving the fraud case.

If there is no intimation form the Bank’s various dept. how would cardholder will be benefited and Bank is not operating systematically. There should be more laws in India for credit card operations.

Thanks & Regards
ASHWANI BHATIA

Umang Shah Investigating Officer 9920758653 Umang.shah@icicibank.com

Jigar Anandpara Area Sales Manager 9833777694 Jigar.Anandpara@icicibank.com

Rupa Chanda Assistant Manager 9819984840 Rupa.Chanda@icicibank.com

Customer service 18664242448 customerservice@icicibank.com
nri@icicibank.com

Cc:
Important Information:
My NRE A/C No.XXXXXXXX GhatKoper Branch India which was debited fraudulently.
MR. SHAKEEL AHMED A/C NO. 002601536284 : Which was credited.(FRAUD)

On 6/21/08. some one hacked their website (or ICICI bank has glitch in their program)and debited my account : XXXXXXXX for 196000/-.
On 6/23/08 I received a mail from Mr. Umang Shah asking me or my relative in India to contact him regarding Internet Fund Transfer .
On 6/24/08 As I was not sure if the mail was genuine and from ICICI bank, I replied to his email “What Fund Transfer are you talking about.?” Please contact me at USA no.
On 6/28/08 as I did not hear from him I had some doubts about the mail. So I tried to log on to my account through Internet but I could not log on as it was stating that my UserID is disabled. So I contact customer service at 18664242448. Just to assure I asked the balance and was shocked to hear the balance. Then I contacted the Mr. Umang Shah – Investigating officer of ICICI bank , Rupa Chanda – Assistant Manager -they confirmed that my account as well as several others accounts were debited fraudulently.
I tried to talk to the Branch manager but she was not willing to talk to me.
Same night Rupa Chanda called me to assure that it was a fraud and my money will be returned.
From customer servise also they assured the same that I will get my money back.

Now they do not want to take any responsibility and do not even want to talk to me because they know its ICICI bank fault. Either ICICI bank has glitch in their Internet Banking or their internal IT employees are involved.
Since then I have been trying to get in touch with a responsible authority of ICICI bank as these customer care banking officers and the Branch Officer do not want to talk to us and disconnect my phone.
I want to lodge a complain against ICICI bank – Ghatkoper Branch as NO ONE CAN HACK A SECURED WEB SITE OF A BANK LIKE ICICI WITHOUT THE HELP OF ICICI BANK INFORMATION TECHNOLOGY DEPARTMENT.
Also please note that they came to know about the fraud on 6/23/08 and did not even bother to call me and confirm if I did that transaction. On 6/28/08 Mr. Umang Shah told me that when Mr. Shakeel Amed’s account 222601536284 was credited with lots of money from my account and several other account holder they were alert and kept a watch on his account.
I want to point out ICICI bank irresponsibility (On purpose as employees are involved in this) here is :-
1. Why they waited and did not freeze his account or questioned him immediately.
2. Why they waited till MR. Shakeel Ahmed took out all the money from his account.
3. In banking system whenever there are suspicious transaction like this an Alert Flag is raised and respective Team is informed about this so that they can keep a watch on it.
4. ICICI does not allow to withdraw more than 25000/ per day from ATM. In banking system there is a limit restriction to transfer money via Internet Banking. How cum my account was debited for 196000/.
5. Here again when his account was credited with tons of money why the team did not contact us immediately.
How cum these hackers do not hack our national banks. If these are hacker then they will hack any web site even the national banks.
Now ICICI bank does not want to take any responsibility. It seems there are lots of complain against ICICI bank with cyber police of Bombay . I spoke to the Inspector of Cyber Police and they confirmed that they get lots of complain about ICICI bank.
Working as a systems analyst in IT of Bank of America we know that this kind of hacking is not possible without the help of ICICI bank employees.
These private banks like ICICI hire morally cheap employees who do this kind of hacking with partnership of outsider and get away clean.
I am also contacting the Finance Ministry and all possible authorities
Shanti Maiti,

Bombay contact :

Shanti Maiti